From live conversations to emailed inquiries, EvaSpeaks keeps leads moving toward booking, follow-up and CRM action

SAN FRANCISCO, Oct. 1, 2026 /PRNewswire/ — EvaSpeaks today announced the launch of its omnichannel AI agent platform, built to convert customer intent into qualified opportunities and business action.

Customer interest loses value when a conversation ends with a message instead of a next step. EvaSpeaks helps businesses act while that interest is still fresh.

During phone and website conversations, EvaSpeaks agents use company-approved knowledge to answer questions, identify intent, qualify prospects, check availability and book appointments. Connected tools can create or update CRM leads, open support tickets, schedule follow-up or transfer a caller with the conversation context intact.

An emailed inquiry does not have to stop in an inbox. EvaSpeaks can capture it as a lead, send a reply drawn from the business’s own knowledge and, when the inquiry includes a phone number, queue a callback with its context. The business chooses whether a team member approves the callback or the AI agent places it automatically. Callbacks use the same do-not-call and calling-hours controls as other outbound calls. Appointment confirmations and reminders can be sent by text.

“Most businesses do not have a communication problem. They have a momentum problem,” said Kishore Pal, CEO of EvaSpeaks. “A customer reaches out ready to act, but the next step happens too slowly. EvaSpeaks connects the conversation to the work that moves the opportunity forward.”

Each interaction creates a business record containing the customer’s intent, captured information, outcome and action status. Teams can see which conversations produced leads, appointments, escalations or follow-up without rebuilding the story from scattered notes.

Businesses configure EvaSpeaks around their operations. They can add knowledge from websites and documents, define qualification and escalation rules, connect calendars and customer systems and control which actions an agent may perform. Agents and activity are managed from one workspace.

Businesses can create an EvaSpeaks account and begin building an agent.

About EvaSpeaks

EvaSpeaks connects customer intent to business action. Its configurable AI agents use approved company knowledge and connected tools to qualify leads, book appointments, support customers, update business systems and coordinate follow-up across phone, web, email and outbound messaging. Learn more at evaspeaks.ai.

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SOURCE Evaspeaks.ai